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Lexus of Great Neck
Client Experience Specialist - Front Desk
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Are you someone who takes pride in creating a great first impression? We're looking for a professional, organized, and customer-focused individual to join our team as a Client Experience Specialist. This role is essential to delivering the level of hospitality and attention to detail our guests expect. This position goes beyond a traditional front desk role—you'll play a key part in keeping the dealership running smoothly while ensuring every guest feels welcomed and taken care of . 🌟 What You'll Do Guest Experience & Front Desk Greet every guest promptly with a warm, professional approach Answer and manage incoming calls efficiently and accurately Direct clients to the appropriate department or team member Maintain a clean, organized, and polished front desk area at all times Hospitality & Showroom Experience Maintain and refresh the guest lounge and coffee/snack areas throughout the day Ensure all hospitality areas are clean, stocked, and presentable Help create a comfortable, high-end environment for every visitor Administrative Support Assist with daily operational tasks across departments Accurately log and track key dealership items and activity Support internal systems and basic data entry tasks Team Support Work closely with sales and service teams to help ensure a smooth customer experience Assist with follow-ups and internal communication when needed ✅ What We're Looking For Strong customer service or hospitality experience (retail, restaurant, hotel, etc.) Professional appearance and communication skills Highly organized with strong attention to detail Ability to multitask in a fast-paced environment Positive attitude and team-first mindset 💼 Why This Role is a Great Opportunity Be the face of a luxury, customer-focused dealership Gain experience across multiple departments (sales, service, operations) Clear path for growth within the organization Stable schedule and supportive team environment