Customer Service Representative Niagara Scenic Tours - 3.7 Hamburg, NY Job Details Full-time $17.00 - $17.50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Life insurance Retirement plan Qualifications Administrative experience Data entry Organizational skills Front desk Productivity software Full Job Description Ideal Candidate Previous experience in the travel, hospitality, or tourism industry is preferred, such as hotel front desk, reservations, travel booking, or a similar customer-facing role. Strong customer service and communication skills with a friendly, professional approach. Excellent attention to detail and the ability to manage multiple tasks and priorities at the same time. Dependable and committed to following through on customer requests and responsibilities. Comfortable working independently and making decisions while also being a collaborative team member. Responsibilities Demonstrate strong attention to detail when handling customer and trip information. Answer incoming phone calls and provide friendly, professional customer service. Take and manage charter bus reservations accurately. Follow through on customer requests and commitments from the initial inquiry through completion. Effectively multitask and prioritize responsibilities in a busy office environment. Communicate clearly with customers and coworkers to ensure details are accurate and expectations are met. Assist with company events and other activities as needed. Support the team with additional duties and responsibilities as needed. Growth & Advancement Opportunities for advancement and increased responsibility for employees who demonstrate strong performance, reliability, and initiative. We value promoting from within and encourage team members to grow their skills and take on new challenges as they develop with the company. Work Schedule This is an in-office position during the initial probationary period to provide training and ensure a strong understanding of our operations and customer service expectations. After successfully completing the probationary period, employees may have the opportunity to transition to a hybrid work schedule , based on performance and business needs.

Pay:

$17.00 - $17.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person