eCommerce Customer Service Representative BlockBuster Costumes

LLC - 3.2

Hamburg, NY Job Details Temporary | Part-time | Seasonal $17 an hour 17 hours ago Benefits On-the-job training Opportunities for advancement Flexible schedule Qualifications Email customer support Phone communication English E-commerce High school diploma or GED Phone customer support Team management Attention to detail Email support Full Job Description Blockbuster Costumes is seeking a responsible, highly motivated eCommerce Customer Service Representative to join our team. This is a unique position and will require the skill to shift gears quickly between administrative and warehouse duties. The Coordinator will be responsible for customer inquiries, processing returns, product listing, and fulfillment assistance as needed. If you are detail oriented, organized and able to multitask in a fast-paced environment, we encourage you to apply.

Schedule & Overtime:

We offer flexible scheduling across all 7 days and shifts. Overtime opportunities are frequently available and may be requested or approved for employees who consistently meet performance and attendance expectations.

Responsibilities:

Provide exceptional customer service via email, phone, and chat Assist customers with placing orders, tracking shipments, and resolving any issues or concerns they may have Process returns per marketplace requirements ensuring that they are handled promptly and accurately Work with the fulfillment team to ensure that orders are shipped on time and accurately Provide support for other eCommerce operations, such as managing product listings and updating pricing information Collaborate with other departments to ensure a seamless customer experience

Minimum Requirements:

At least 2 years experience in customer service including phone and email skill sets At least 2 years of experience in eCommerce customer service preferred Familiarity with eCommerce platforms and order management systems preferred Experience processing returns and handling inventory is a plus Able to climb a ladder & rolling staircases Able to work seated and/or on foot for extended periods Strong written and verbal communication skills Excellent diction required Attention to detail and ability to multitask Ability to work in a fast-paced environment and handle high email volume Reliable mode of transportation Candidate must be organized and able to take direction for daily duties, be goal oriented, be open to accepting opportunities for improvement, and be comfortable working in a physically demanding high paced environment. Successful applicant must have an energetic and positive attitude. Opportunities for overtime and advancement available for the right candidate.

Pay:

$17.00 per hour Expected hours: 12.0 - 40.0 per week

Benefits:

Flexible schedule On-the-job training

Shift:

10 hour shift 8 hour shift Day shift Evening shift Morning shift

Experience:

E-commerce:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Language:

English (Required)

Work Location:

In person