A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Job description: Founded in 1978, California Closets has built a reputation as the leader and design authority for custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design and install custom solutions for the whole home that add value to your life and home by making space for what belongs. Think of it as 'Practical Magic.'
Job Summary:
The Customer Service Associate will be the first point of contact for client issues and finding resolutions for those issues. Equally as important, they will create and edit installation schedules to ensure efficient and effective dispatch of the Installation and Repair team. They must be collaborative, solution-driven, and have a client-focused mindset.
Duties/Responsibilities:
Collaborate with other departments including engineering, installation, and production departments to resolve client issues. Schedule installations that allocate available teams to best serve client or customer needs. Compare current and anticipated installations with available personnel Integrate installations with master schedule; coordinates availability of staff as needed to meet delivery dates. Maintains master schedule for the installation team; revises as needed and alerts appropriate staff of schedule changes or delays. Performs other related duties, as required.
Required Skills/Abilities:
Excellent communication and interpersonal skills. Exceptional organizational skills and attention to detail. Thorough understanding of the business and locations we service, including Nassau County, Queens, and Brooklyn. Strong analytical and problem-solving skills.
Education and Experience:
Bachelor's degree At least five years of work experience required. Preference will be given to those working customer service in a corporate environment.
Benefits:
Medical, dental, vision, and life insurance. Paid time off.
Rate of pay:
$66,300-$68,000 annually A rewarding job with a fast-growing company.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer. To learn more about our company, please visit our website at www.californiaclosets.com California Closets provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type:
Full-time Pay:
$65,000.00 - $69,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance
