We are looking for a Customer Service Representative to support direct mail and print production programs in New York. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment and can oversee multiple client projects from initial planning through final delivery. The person in this role will act as a key point of contact for customers while coordinating production details, timelines, quality standards, and budget expectations across each campaign.

Responsibilities:

Manage several direct mail client accounts at once, serving as the primary contact for service needs, project updates, and issue resolution. Coordinate campaign execution from kickoff through completion, aligning production schedules, deliverables, and customer expectations. Oversee order entry and related documentation to ensure accurate job setup, specifications, and workflow tracking. Partner with internal production teams across digital printing, finishing, personalization, data processing, lettershop operations, and mail preparation to keep projects moving on time. Monitor quality, turnaround times, and costs throughout each assignment, making adjustments when needed to maintain service commitments. Respond to inbound customer inquiries and provide timely follow-up through phone, email, and other communication channels. Support outbound communication with clients and internal stakeholders to confirm requirements, communicate status, and address changes. Apply postal and mailing guidelines when planning and executing campaigns to help ensure compliance and efficient distribution. At least 3 years of customer service experience within direct mail, print production, or a closely related environment. Proven ability to manage account service and production coordination for multiple active projects simultaneously. Working knowledge of direct mail workflows, including digital print, bindery or finishing, data processing, personalization, lettershop services, and postal requirements. Experience handling order entry and maintaining accurate job details in a production or service setting. Strong verbal and written communication skills with the ability to support clients in a fast-paced team environment. Comfortable managing inbound and outbound customer interactions while maintaining professionalism and attention to detail. Demonstrated ability to balance quality expectations, delivery deadlines, and budget considerations across client projects. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .