A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Temporary Member Service Representative•Ithaca, NY Visions Federal Credit Union United States, York, Ithaca 410 Elmira Road (Show on map) Jul 08, 2026
Description
WHO WE ARE
We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time•you have an impact on their lives just by working here, no matter what your position may be. Work with us•and be part of something bigger than banking. About the
Position:
Visions Federal Credit Union is looking for Temporary Member Service Representatives to join our branch team in Elmira, NY. In this frontline role, you'll help create a positive member experience by assisting with everyday transactions, providing friendly and professional service, and supporting members with accuracy, care, and attention to detail.
Position Type:
Temporary, full-time, 40 hours per week. Regular shifts include Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m.
Compensation:
$17.30 per hour
Location:
On-site at our Ithaca Branch located at , coverage at our Spencer & Corland Branches as needed. Ithaca, Spencer, Cortland At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration-related support for this position.
What You'll Do:
Deliver friendly, professional service while assisting members with routine transactions and account-related needs.
Process transactions accurately and efficiently while maintaining confidentiality and following established procedures.
Create a welcoming, member-centered experience that reflects Visions' commitment to service.
Communicate clearly, answer questions, and help connect members with appropriate resources or support.
Maintain attention to detail while balancing service, accuracy, and efficiency in a fast-paced branch environment.
What We're Looking For:
High school diploma or equivalent experience.
Previous teller, cash handling, customer service, or member service experience is a plus.
Comfort using Microsoft Office programs and standard office equipment.
Strong communication, interpersonal, and service skills.
Ability to stay organized, manage time effectively, and adapt to changing priorities.
Attention to detail and the ability to perform basic math functions.
Commitment to following credit union policies, procedures, and applicable state and federal requirements.
MISSION AND VALUES
Our mission is to
MAKE VISIONS MATTER.
To our members, we will provide value and relevance.
To our employees, we will be a premier organization and provide opportunities for career advancement.
To our community, we will be a leader and provide a positive impact. At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too. #ClaimYourSeat Learn More! Click a link to learn about: Visions FCU
Employee culture
Community giveback If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
