Position Overview Suite Skin is seeking a highly organized, self-directed Operations & Client Services Lead to handle daily operations and client communication for our medical spa and wellness brand. This onsite role requires full ownership of scheduling, client follow-up, program execution, software systems, payments, and operational workflows across all services offered. The position demands exceptional multitasking, precision, professionalism, and the ability to independently manage a high volume of client interactions in a fast-paced clinical environment. Schedule 3 days per week (Saturday required)

TH 9-7, F 9-7, S 9-7

Training hours: M-TH or T-F, for 3 weeks. Then part time schedule. Required Experience Experience working in one of the following fields: medical spa, aesthetics, plastic surgery, dermatology, or wellness center. Client Communication Requirements Handle all client communication, including in-person interactions, phone calls, texts, emails, and online inquiries Maintain an extremely professional, warm, welcoming presence with a friendly, inviting tone Deliver a consistent, high-touch client experience from initial inquiry through ongoing care Service Knowledge & Sales Expectations Develop and maintain a strong understanding of all Suite Skin services, including cosmetic injectables, skincare and aesthetic treatments, and peptide and wellness programs Confidently educate clients on treatment options, pricing, and program benefits Recommend appropriate services and programs based on individual client needs Convert inquiries into booked appointments and program enrollments through informed, consultative selling Stay current on service offerings, protocols, and program updates Scheduling & Daily Operations Personally handle scheduling for 3 providers and 1 technician Coordinate appointments across injectables, aesthetics, peptides, weight loss, and wellness services Handle reschedules, cancellations, follow-ups, and waitlists Ensure accuracy in service selection, timing, and provider availability Proactively fill schedule gaps to maximize bookings Handle daily front-desk operations and clinic flow Program, Membership & Payment Management Handle peptide and wellness programs from inquiry through enrollment Process memberships, renewals, and recurring payments Reconcile membership payments with the business bank account Track billing accuracy and address discrepancies Handle payment-related follow-ups and outstanding balances Software, Systems & Vendor Management Handle software updates, changes, and troubleshooting within Boulevard and related platforms Serve as the onsite point of contact for system-related issues Handle vendor relationships and contracts, including renewals and updates Operational Processes & Workflow Execution Execute defined processes for client inquiries, scheduling, enrollments, follow-ups, and membership management Ensure tasks are completed accurately, consistently, and in the correct sequence Maintain organized documentation, client records, and internal notes Required Skills & Qualifications Exceptional organizational and time-management skills Proven ability to multitask in a high-volume environment Strong in-person and phone presence with a calm, welcoming demeanor Excellent written and verbal communication skills Sales-minded and confident educating and guiding clients Reliable, accountable, and self-directed Prior experience with cosmetic injectables, aesthetics, plastic surgery, dermatology, or wellness programs

Pay:

$25.00 - $35.00 per hour Expected hours: 28.0 per week

Work Location:

In person