Schedule:

Friday through

Monday Shift:

6:30 AM - 4:00 PM Weekends are mandatory, and availability for the morning shift (6:30 AM-4:00 PM) is required. Please do not apply for this position if you are not available to work Friday through Monday, including both Saturday and Sunday, and the required morning shift. Job Responsibilities Answer incoming customer calls in a courteous and professional manner. Explain available spa retail products and treatment packages in detail. Assist clients in selecting services and products based on their needs and preferences. Contact customers with active spa packages to schedule treatments in coordination with the concierge team. Reach out to retail customers to offer spa treatment options and schedule appointments. Maintain accurate and up-to-date booking records. Coordinate effectively with the concierge and front desk teams. Follow up on customer requests, appointment changes, and cancellations. Assist with front desk duties, including guest check-in/check-out, payments, and inquiries. Keep the reception area clean, organized, welcoming, and professional. Provide exceptional customer service and maintain a high level of professionalism. Address customer concerns and resolve issues when possible or direct them to the appropriate team member. Important Friday-Monday availability and weekend availability are mandatory. The 6:30 AM-4:00 PM morning shift is also mandatory. Please do not apply if you cannot consistently meet these scheduling requirements.

Work Location:

In person