Customer Support Specialist MRNI Mount Vernon, NY Job Details Full-time $23.50 - $26.50 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Microsoft Outlook Interpersonal skills Spreadsheets Administrative experience Attention to detail Task prioritization Organizational skills Technical Proficiency Time management Full Job Description Job Summary We are seeking a highly organized, detail-oriented, and customer-focused Customer Service Representative to join our medical device manufacturing team. The successful candidate will complete a comprehensive training and transition period before assuming full responsibility for the role at the end of 2026. The position serves as a key link between customers, sales, production, shipping, and our parent company. The ideal candidate can manage multiple priorities in a fast-paced environment and work independently after training. Experience with Microsoft Dynamics 365 (D365) is strongly preferred. Responsibilities Customer Service & Order Management Serve as the primary point of contact for customers via phone, email, and other communication channels. Receive, enter, process, and monitor customer orders accurately and efficiently. Provide customers with order acknowledgments, shipment updates, delivery information, and product-related support. Respond professionally to inquiries, requests, and customer concerns. Route customer inquiries and calls to appropriate departments when necessary.

Requirements Multilingual abilities are highly preferred to serve our diverse customer base effectively. Operations & Production Coordination Act as the central liaison between Sales, Production, Shipping, Purchasing, and Quality departments. Coordinate order priorities and communicate customer requirements to internal teams. Monitor order status and proactively identify and resolve issues that may impact delivery schedules. Support production planning efforts by maintaining accurate order information. Coordinate communications and information flow with the company's parent organization ERP System Management Utilize Microsoft Dynamics 365 (D365) to process orders and maintain customer records. Ensure data integrity and accuracy within ERP systems. Generate reports and provide information to support operational decision-making. Participate in continuous improvement initiatives related to ERP processes and workflows. Administrative & Documentation Responsibilities Maintain accurate customer files, records, and correspondence. Prepare and distribute routine reports and documentation. Support auditing, quality, and regulatory documentation requirements as needed. Adhere to company procedures and quality system requirements.

Qualifications Required Experience:

Minimum 3 years in customer service, order management, inside sales support, or administration, preferably in a manufacturing or industrial environment.

Core Skills:

Strong communication, organization, time management, and ability to manage multiple priorities.

Technical & Detail Skills:

Proficient in Microsoft Office (Outlook, Excel, Word) with strong accuracy and attention to details Join us as a Customer Support Specialist and become an integral part of a vibrant team dedicated to delivering outstanding client experiences! Your enthusiasm, skill set, and commitment will help us build lasting relationships while advancing your career in customer service excellence.

Pay:

$23.50 - $26.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person