Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
D
DeFelsko
Technical Product Specialist
Career Insights for Technical Customer Service Representative
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New York data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.
$44,483 / year median in New York
-11% projected decline
Job Description
Technical Product Specialist | DeFelsko Corporation DeFelsko Corporation, a leading U.S. manufacturer of hand-held inspection instruments, is seeking a Product Specialist to provide technical expertise and sales support to customers and dealers. This role combines technical problem-solving, customer interaction, and product knowledge to develop solutions for complex measurement and application challenges. Key Responsibilities Analyze customer applications and technical requirements to determine appropriate measurement methods and product solutions. Troubleshoot complex technical issues and independently evaluate solutions, limitations, and alternatives. Provide technical support and product recommendations to customers and dealers by phone, email, and in person. Support sales opportunities through technical consultations, product demonstrations, follow-up, and dealer support. Represent DeFelsko at trade shows and other professional events. Stay current on DeFelsko products, measurement technologies, industry trends, and competitive products. Identify recurring technical issues and opportunities for product, documentation, or training improvements. Qualifications Bachelor's degree and 2+ years of experience in engineering, manufacturing, instrumentation, technical sales, product support, or a related field preferred. Equivalent combination of education and relevant experience may be considered. Strong written and verbal communication skills, with the ability to communicate technical information clearly, professionally, and effectively with customers and dealers. Strong analytical and problem-solving skills, with the ability to independently evaluate technical information and develop practical solutions. Customer-focused, organized, and able to manage multiple priorities. Experience with product demonstrations, technical training, or dealer/customer support is a plus. Why DeFelsko Work in a clean, modern, high-tech manufacturing facility Enjoy a consistent Monday-Friday, daytime schedule Receive competitive compensation and comprehensive benefits Benefit from professional development, training, and opportunities for growth Collaborate with Engineering and Production to provide customers with informed technical support Join a stable, innovative company known for quality, precision, and technical expertise Learn more at www.defelsko.com. DeFelsko Corporation is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, national origin, sex, age, disability, marital status and arrest and conviction ecords or any other protected classifications in accordance with all Federal, NY State, and Local laws governing non-discrimination in employment.