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Premier Roofing and Remodeling

Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on New York data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

This Position Will soon be at our New Address 6369 State Highway 23, Oneonta, NY The Sidney Location is Temporary Premier Roofing is the leading source of roof replacements in central NY. We are a tight-knit, but quickly growing company, with a strong focus on customer service. In the Office Assistant position, you will be working closely with a passionate group of individuals in our Sidney, NY office, answering calls and performing other in-office tasks. This is a 1099 Contract Position. During the Peak season this position deals with high customer/call volume and potentially difficult customers
Responsibilities:
Answering incoming calls Responding to customer inquiries and providing information about our services Scheduling appointments and communicating with the team Recording and managing customer data in our CRM General administrative tasks as needed
Requirements:
Strong phone presence and communication skills Excellent organizational and multitasking abilities Ability to work in a fast-paced environment Customer service experience preferred High school diploma or equivalent We offer competitive pay, bonuses, and opportunities for growth within the company. If you are motivated, detail-oriented, and have a passion for providing excellent customer service, please submit your resume for consideration.
Job Types:
Full-time, Contract Pay:
$20.00 - $22.00 per hour
Work Location:
In person