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PrideStaff

Customer Service / Office Assistant

Career Insights for Customer Service Representative (General)

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Based on New York data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

Customer Service / Office Assistant $21-$22/hr DOE | Monday-Friday, 8:00 AM-4:00 PM | Onsite | Temp-to-Hire A well?established manufacturing company in Port Washington, NY is seeking a reliable and detail?oriented Customer Service / Office Assistant to support daily operations. This role is ideal for someone who enjoys a mix of customer interaction, order support, and general office responsibilities. Responsibilities Provide friendly, professional customer service via phone and email Assist customers with order inquiries, product information, and status updates Enter and update orders, customer information, and documentation in internal systems Prepare basic correspondence, labels, and shipping paperwork Support office operations including filing, scanning, organizing documents, and data entry Communicate with internal departments (production, shipping, sales) to ensure accurate follow?up Maintain an organized front office and assist with general administrative tasks Handle additional duties as needed to support the team Qualifications Previous customer service and office support experience required Experience in a manufacturing or distribution environment preferred Strong communication skills — clear, professional, and customer?focused Comfortable with data entry and basic computer applications (email, Excel, etc.) Detail?oriented, organized, and able to multitask in a fast?paced environment Reliable, punctual, and able to work independently Compensation / Pay Rate (Up to): $21.00 - $22.00