A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Competitive Compensation Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan with substantial company match Life and Travel Insurance Tuition Assistance Paid Holidays and Vacation Wellness Reimbursement Program What does a Part Time Customer Service Representative do? Part Time Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. in a proactive, positive and professional manner. The work week may be scheduled anytime between the hours of 8:00am and 6:30pm Monday through Friday and 9:00am to 1:15pm on Saturdays. The typical work schedule is determined by our management team and can vary considerably throughout the year. Work may include, but not be limited to: Communicating with and assisting our customers via the phone and in person Collecting, confirming, analyzing, and summarizing information and data from various sources Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment Preparing and maintaining files and reports What does it take to be a Part Time Customer Service Representative ?
Required:
High school diploma or equivalency diploma Must possess and maintain a valid driver's license Proficient computer skills; ability to type, use a computer, telephone and office equipment Must enjoy interaction with the public and have sound judgment, excellent initiative and communication skills Ability to work well with other people and interact with the public in a courteous and businesslike manner Professional telephone etiquette and demeanor
Preferred:
Prior customer service and/or call center experience Bilingual in English and Spanish Applications will be accepted until August 11, 2025 . All incumbents start at the same pay rate per the collective bargaining agreement.
Pay Rate:
$32.17 to $38.26 / hour Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.
