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Robert Half

Customer Support Professional

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,545 / year median in New York

-21% projected decline

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Job Description

Customer Support Professional at Robert Half Customer Support Professional at Robert Half in Rome, New York Posted in 2 days ago.

Type:

full-time Job Summary We are seeking a detail-oriented Customer Support Professional to manage customer purchase orders and provide support to the Demand Team. The ideal candidate will have strong customer service skills, excellent attention to detail, and experience working with SAP and Microsoft Office. Key Responsibilities Pull and manage customer purchase orders for both Aftermarket (AM) and Original Equipment (OE) , including purchase order revisions. Review purchase orders against approved pricing, terms, and conditions . Provide a high level of customer service to both external customers and internal teams . Support the Demand Team with purchase order and customer-related activities. Required Qualifications Experience working with SAP . Proficiency with Microsoft Office , including: Microsoft Word Microsoft Excel Microsoft Outlook Proven experience in customer service or contract administration . Strong attention to detail and accuracy. Ability to manage purchase orders and review information against established pricing, terms, and conditions.

Benefits

  • Dental Insurance