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Productive Transportation Inc.
Customer Service Associate / Freight Broker
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on New York data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$40,545 / year median in New York
-21% projected decline
Job Description
Customer Service Associate / Freight Broker Productive Transportation Inc. - 3.5 Tonawanda, NY Job Details Full-time $21 - $23 an hour 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Interpersonal skills Transportation management systems Bachelor's degree Logistics sales Full Job Description Productive Transportation Inc. has an immediate opening for a Customer Service Associate / Freight Broker. Ideal candidate will be highly motivated, energetic, outgoing, and will possess the ability to handle multiple tasks at one time. Must have excellent verbal communication skills and be able to work in a fast-paced environment. Transportation, Logistics and/or inside sales experience desired but not necessary. Four year degree preferred but not necessary. Daily tasks include but not limited to the following: 1. Receiving inbound phone calls/emails from customers and carriers. 2. Making outbound phone calls/emails to customers and carriers. 3. Scheduling appointments via TMS programs, web portals, email, and phone. 4. Rate negotiation with carriers. 5. Tracking and tracing shipments / obtaining proof of delivery for orders. 6. Bill of lading processing. 7. Collaboration with outside account representatives to meet and exceed customer requirements. This position offers a competitive wage along with insurance benefits (medical, dental, vision, flex spending), short term and long term disability, life insurance, paid vacation, sick time, and holidays.