Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. In this Contract to permanent position, you will play a vital role in supporting customers with inquiries, order processing, and product-related assistance in a fast-paced environment. This is an on-site role with opportunities for overtime, offering a casual and collaborative workplace.

Responsibilities:

• Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers.
• Assist customers with placing orders and ensure accurate entry into the system.
• Guide customers through product installation processes and address technical questions.
• Respond to and resolve e-ticket inquiries in a timely and efficient manner.
• Collaborate with team members to deliver exceptional customer service and meet departmental goals.
• Maintain detailed and organized records of customer interactions and transactions.
• Utilize Microsoft Office tools to manage documentation and communication effectively.
• Stay informed about company products and services to provide accurate information to customers.
• Identify opportunities to improve customer satisfaction and escalate complex issues when necessary.
• Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment. Requirements
• Proven experience in customer service, preferably within a call center or high-volume environment.
• Strong proficiency in Microsoft Office tools, including Word, Excel, and Outlook.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Ability to handle 60-85 calls per day while maintaining high-quality service.
• Detail-oriented with strong organizational skills to manage multiple tasks effectively.
• Ability to work in a casual, on-site environment and adhere to company standards.
• Bilingual skills in Spanish are a plus and may result in additional compensation.
• Flexibility to work overtime and adapt to varying schedules, including weekends.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .