Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. In this Contract to permanent position, you will play a vital role in supporting customers with inquiries, order processing, and product-related assistance in a fast-paced environment. This is an on-site role with opportunities for overtime, offering a casual and collaborative workplace.

Responsibilities:

• Handle a high volume of inbound and outbound calls daily, providing prompt and detail-oriented support to customers.
• Assist customers with placing orders and ensure accurate entry into the system.
• Guide customers through product installation processes and address technical questions.
• Respond to and resolve e-ticket inquiries in a timely and efficient manner.
• Collaborate with team members to deliver exceptional customer service and meet departmental goals.
• Maintain detailed and organized records of customer interactions and transactions.
• Utilize Microsoft Office tools to manage documentation and communication effectively.
• Stay informed about company products and services to provide accurate information to customers.
• Identify opportunities to improve customer satisfaction and escalate complex issues when necessary.
• Uphold a positive and detail-oriented demeanor, contributing to a supportive work environment.