We are looking for a Customer Service Representative to support clients in New York with responsive service and thoughtful problem-solving. In this role, you will help customers navigate technology solutions, strengthen long-term relationships, and coordinate with internal partners to address questions efficiently. This is an excellent opportunity for someone who enjoys working in a fast-paced setting and wants to grow with a company serving sports organizations and collegiate athletic programs.

Responsibilities:

• Respond to customer inquiries and provide timely support across phone, email, and related service channels.
• Investigate product or service concerns, identify root causes, and partner with internal teams to bring issues to resolution.
• Guide new clients through the onboarding process and help them become confident using company technology platforms.
• Deliver ongoing customer education and support to encourage successful product adoption and satisfaction.
• Maintain accurate client records, case notes, and account updates within CRM and related administrative systems.
• Build trusted relationships with customer accounts by communicating clearly, following through on requests, and promoting a positive service experience.
• Manage multiple service needs at once while keeping tasks organized and ensuring deadlines and follow-ups are completed.
• Support account-related administrative activities, including documentation, data entry, and coordination of customer information.