Call Center Representative Location:

Utica, NY area Schedule Monday - Friday 8:00am - 5:00pm Wage $19.00 to $21.00 per hour Direct hire opportunity Position Summary The Call Center Representative will process orders to insure accurate, on time delivery as well as handling issues as they arise in order to accomplish on time accurate delivery of the customer orders.

Essential Responsibilities:

Resolve customer complaints via phone, email, mail Process customer orders to ensure accurate, on time delivery Use phones to reach out to customers and verify account information Greet customers warmly and ascertain problems or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Perform all other duties assigned by supervisor

Required Qualifications:

Prior experience in a call center Customer Service experience Ability to handle 70-100 calls per day Ability to multi-task and troubleshoot with customers over the phone Utilize computers and software Good communication skills Attention to detail If you meet the qualifications above and are ready to take the next step in your career, apply now! #IND1