A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Our client, a leading organization in the manufacturing industry, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the sales and customer relations teams. The ideal candidate will have strong communication skills, a customer-oriented mindset, and interpersonal skills which will align successfully in the organization.
Job Title:
Customer Service Rep Location:
Watertown, NY Pay Range:
$23hr
Shift:
8:00am - 4:30pm, Monday through Friday What's the Job? Enter customer sales orders accurately into SAP system Negotiate and resolve customer issues efficiently Respond to customer inquiries regarding pricing, availability, and shipment status Ensure orders are correct and processed timely Develop reports and assist management with customer account updates Assist customer account managers in the development of price quotations and annual contracts. Develop a thorough understanding of
NYAB / KBL
contract review and PLUPS requirements. Develop and maintain a thorough understanding of customer ordering systems (customer reports, lead time requirements, forecast tools, delivery performance metrics, etc.) through customer contact, visitations, use of customer web portals, etc. What's Needed? Associate's degree in business or related field, required 0-2 years of relevant experience Proficiency in MS Office Suite, required Strong customer orientation and communication skills Excellent interpersonal skills and ability to work collaboratively What's in it for me? Opportunity to work in a dynamic and supportive environment Gain valuable experience in customer service and sales support Engage with a diverse and inclusive team Develop professional skills and grow your career Be part of a reputable organization committed to employee success 6 Month contract with a reputable company Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of:
Manpower, Experis and Talent Solutions. Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals. In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (
NYSE:
MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.
