Customer Service Representative

Customer Service Representative Location:

Wellsville, NY Company:

PM Research Inc.

Pay:

$17.00-$19.50 per hour to start (skill-based growth and advancement) This Is Not Just an Entry-Level Office Job PM Research is seeking a dependable, detail-oriented, customer-first Customer Service Representative who wants to build real office, fulfillment, and business operations skills. This role is for someone who can: Communicate professionally and respectfully with customers Learn systems quickly and use them accurately Balance customer service, order entry, and fulfillment support with strong follow-through Put the customer first while maintaining accuracy, professionalism, and urgency If you are looking for a low-responsibility office role where details, systems, and customer experience do not matter, this is not the right fit. What You'll Do Customer Service Representatives at PM Research are trusted to support customers, process orders, and help ensure smooth coordination between office and fulfillment functions. Performance is evaluated on professionalism, responsiveness, attention to detail, learning ability, and follow-through.

Responsibilities include:

Entering and processing customer orders accurately Answering phones, emails, and other customer communications Assisting customers with questions, order status, and service-related issues Supporting fulfillment and shipment of customer orders including Air, Model, Sporting Goods, domestic, international, and other orders Assembling installation kits, boxes, and packaging materials as needed Maintaining accurate customer, order, and communication records Supporting communication and coordination between customer service, fulfillment, sales, purchasing, receiving, and production Learning and using business systems and software accurately and efficiently, including Microsoft Office products such as Outlook, Excel, and Word, NetSuite ERP, and AI tools such as ChatGPT Supporting general office and administrative work as assigned You are expected to help create a professional, responsive, and dependable customer experience while supporting the operational follow-through behind it. What Sets This Role Apart This is an entry-level role, but it is not a "just answer the phone" position. You will be trained across both customer service and fulfillment support so you can better understand how the business operates and how customer expectations connect to order execution. This role offers real advancement opportunity for employees who demonstrate professionalism, learning agility, accuracy, and reliability.

Advancement paths may include:

Sales Purchasing Work Control Accounts Payable Accounts Receivable Lead Customer Service Representative Senior Customer Service Representative Assistant Sales Manager Sales Manager Who Succeeds Here (Good Fit) This role is a strong fit if you: Put the customer first and genuinely care about delivering a high-end customer service experience Communicate professionally, respectfully, and clearly with customers and coworkers Have strong attention to detail and understand that small errors matter Are capable of and eager to learn new systems, software, and tools quickly Are comfortable learning and using Microsoft Office, NetSuite ERP, and AI tools such as ChatGPT Learn from feedback and apply it Can stay organized and manage multiple priorities without losing accuracy Are reliable, accountable, and willing to help wherever needed Work well in a small, team-oriented company where flexibility and follow-through matter Who Will Not Be a Fit (Bad Fit) This role is not a fit if you: Treat customer service like a scripted transaction instead of a real responsibility Get frustrated easily with customers or fail to put the customer first Struggle with attention to detail, order accuracy, or follow-through Dislike learning new systems, software, or technology Resist computers, ERP systems, or AI tools and do not want to build those skills Need constant supervision to stay organized and productive Avoid ownership, communication, or accountability Prefer narrow, repetitive work and do not want to grow into broader responsibility We are direct because customer trust, order accuracy, and follow-through matter here. Requirements High School Diploma, GED, or equivalent required Strong verbal, written, and digital communication skills Strong attention to detail and accuracy Ability to learn order entry, fulfillment coordination, and internal office systems Capable of and eager to learn and use business systems and software accurately and efficiently, including Microsoft Office products such as Outlook, Excel, and Word, NetSuite ERP, and AI tools such as ChatGPT Strong organizational skills and ability to manage multiple priorities Basic math skills including discounts, percentages, proportions, and order-related quantities Ability to sit and work at a computer for extended periods of time Physical capability to assist with packing and shipping product, including lifting and maneuvering up to 50 pounds and bulky items Ability to work in and transition through both air-conditioned and non-air-conditioned areas as needed Reliable attendance is an essential function of the role Valid Class D driver's license required Ability to independently travel between Plant 1 and Plant 2 (2 miles) as needed Compensation, Profit Sharing & Benefits PM Research rewards performance, quality, and long-term contribution. In addition to hourly pay, we offer: Profit Sharing Program Employer-funded SEP IRA retirement contributions Performance-based annual bonuses Christmas bonuses Performance-based annual raises PM Research also provides access to the following insurance plans through payroll contribution: Health Insurance Dental Insurance Life Insurance Insurance premiums are employee-paid. PM Research facilitates access to these plans but does not subsidize the cost.

Additional benefits include:

Paid time off Employee discounts On-the-job training Advancement opportunities

Job Type:

Full-time Pay:

$17.00 - $19.50 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

License/Certification:

Drivers License (Required) Ability to

Commute:

Wellsville, NY 14895 (Required)

Work Location:

In person