Commercial Customer Service Specialist - Treasury Management M&T Bank - 3.4 Williamsville, NY Job Details Full-time $20.55 - $34.25 an hour 20 hours ago Qualifications Phone communication Mid-level Post-sales issue resolution Managing clients in a customer support role Mainframe Banking product expertise Handling account queries 1 year Associate's degree Communication skills Client interaction via phone calls

Full Job Description Overview:

Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for all treasury management products, utilizing excellent oral and written communication skills.

Primary Responsibilities:

Receive incoming customer client calls using excellent customer service and telephone skills. Answer inquiries and resolve customer issues for all treasury management products. Uses related software, mainframe applications, and appropriate documentation to answer inquiries. Work directly with external business and corporate customers, product managers, sales representatives and Treasury Management operational staff to resolve product issues, customer problems and more complex inquiries

Education and Experience Required:

Associate's degree and a minimum of 1 year customer service or related experience, or in lieu of a degree, a combined minimum of 3 years' higher education and/or work experience, including a minimum of 1 year customer service or related work experience. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Williamsville, New York, United States of America