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Bevan & Associates LPA, Inc.

Client Services Claims Analyst

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

We are seeking a Client Services Claims Analyst to become a part of our organization! You will provide client service while investigating, analyzing, and resolving various claims.
Responsibilities:
Job Responsibilities Review, analyze and resolve trust claims. File claims with various bankruptcy trusts. Update the Firm's systems of record to accurately reflect the current statuses of its clients' files. Accept inbound calls from and place outbound calls to both current and prospective clients. Complete other projects as assigned by the Firm's leadership team.
Skills Required Analytical Skills :
Ability to learn and absorb knowledge related to claims eligibility and determine resolution in a high volume environment.
Problem Solving :
Uses a well-reasoned approach for solving problems, Involves members of leadership in resolution of problem after they are unable to identify a solution
Teamwork/Cooperation :
Develops professional working relationships with both leaders and peers, Offers assistance to leaders and peers when opportunities arise, Applies coaching and development from members of leadership team
Technical Skills :
Ability to operate both a computer and computer applications such as Microsoft Office (Access, Word, Excel) and e-mail
Previous Experience:
Experience in claims processing/resolution or other related fields preferred. Company Description Bevan & Associates has been representing injured workers in Ohio and other states for over 40 years. We continue to grow our practices and are looking for positive, energetic people to add to our team. We are centrally located between Akron and Cleveland. Company Description Bevan & Associates has been representing injured workers in Ohio and other states for over 40 years. We continue to grow our practices and are looking for positive, energetic people to add to our team. We are centrally located between Akron and Cleveland.