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Inova Staffing Services
1st Shift Call Center Rep
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Job Description
1st Shift Call Center Rep Inova Staffing Services - 3.4 Cleveland, OH Job Details 3 hours ago Qualifications Phone communication Quality data entry Client interaction via phone calls Customer data entry
Full Job Description Shift:
1stShift Hours:
9:30 AM - 6:00 PM Job Summary Our Client is seeking multiple experienced Call Center Representative to assist customers with scheduling and coordinating healthcare transportation. This is a fast-paced customer service position that requires prior call center experience, strong computer skills, professionalism, and excellent communication. Because this position involves working with healthcare transportation and sensitive customer information, candidates must be able to successfully complete a thorough background check. Job Responsibilities- Handle a high volume of inbound and outbound customer calls
- Schedule transportation to and from medical appointments
- Verify customer, appointment, and transportation information
- Update, change, or cancel existing ride reservations
- Accurately enter and document information in company systems
- Assist customers with transportation questions, delays, and concerns
- Communicate professionally with customers, drivers, dispatchers, and internal staff
- Navigate multiple computer programs while speaking with customers
- Maintain confidentiality and follow company procedures
- Provide professional and patient customer service, including when handling difficult calls Required Qualifications
- Previous call center experience is required
- Previous experience in customer service, scheduling, dispatch, healthcare, or transportation is strongly preferred
- Strong verbal communication and phone skills
- Strong computer and data-entry skills
- Ability to multitask and work efficiently in a fast-paced environment
- Ability to remain calm and professional with upset or frustrated customers
- Strong attention to detail and accuracy
- Dependable attendance and punctuality
- Must be able to pass a thorough background check
- Must be able to pass drug screening test
- Candidates should have a clean and reliable employment and background history This position is best suited for an experienced call center professional who is dependable, professional, computer proficient, and comfortable working in a high-volume customer service environment.