Customer Service Representative

Description We are looking for a Customer Service Representative to join a growing team in Cleveland, Ohio in a Contract to permanent role. This position is ideal for someone who enjoys helping customers, managing order-related requests, and maintaining accurate administrative records in a detail-oriented office setting. The role is fully onsite and offers the opportunity to build long-term value by supporting daily customer interactions and internal coordination.

Responsibilities:

• Respond to incoming customer calls and messages with care, providing timely assistance and clear follow-up on questions or concerns.
• Process customer orders and update account information accurately while maintaining organized records in company systems.
• Handle both inbound and outbound communication to support service inquiries, order status updates, and routine account needs.
• Coordinate with accounting and internal team members to ensure customer issues, documentation, and requests are addressed efficiently.
• Use Microsoft Office and related business applications to prepare correspondence, track activity, and maintain administrative support tasks.
• Monitor customer interactions closely to ensure service standards are met and escalate more complex concerns when appropriate.
• Support office operations through dependable administrative assistance, including data entry and routine documentation management. Requirements
• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage order entry tasks with a high level of accuracy and attention to detail.
• Comfortable handling a high volume of inbound calls while maintaining a detail-oriented and helpful approach.
• Experience making outbound calls for follow-up, issue resolution, or customer updates.
• Working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
• Strong communication, organizational, and multitasking skills in an onsite office environment.
• Familiarity with business systems such as customer account or order management platforms is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .