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Party Mart

Cashier/Customer Service

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Ohio data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

A division of
Jay Petroleum Job Title:
Store Clerk Department:
Operations Reports To:
Store Management Team Position Summary:
The Store Clerk is responsible for providing the customer with a positive shopping experience. Food preparation, cash register operation, shelf stocking, and keeping the store clean are important functions of the Store Clerk. Essential Duties and Responsibilities Provide excellent customer service Report to work on time and in proper uniform with nametag and promotional buttons. Responsible for accurate cash accounting and proper ringing of merchandise. Complete paperwork accurately. Promptly notify store management of any equipment problems or breakdowns. Follow all company policies. Practice proper food handling procedures. Complete tasks assigned by the store management promptly and accurately. Customer Service Wear name tag and adhere to dress code. Be knowledgeable about products and services. Give customers 100% of your attention. Greet the customer with a smile and assist with any problems or questions. Insure the cleanliness of the facilities including but not limited to the restrooms, parking lot, and sales area. Equipment Used Cash Register Lottery Machine Money Order Machine Broom Mop Other equipment as required Qualifications Work schedule varies each week and may include working nights, weekends, and holidays. Ability to read, analyze and interpret common retail information, policies, and procedures. Ability to respond to common inquiries or complaints from customers, management, or members of the business community. Basic Math ability is required. (i.e. add, subtract, multiply, divide) Ability to interpret a variety of instructions furnished in either written or oral form. Physical Demands Employee must be able to communicate effectively. Mobility to move freely throughout store on a continual basis throughout the workday. Employee is frequently required to stand and walk, sit and talk. Employee must be able to lift and/or move up to 50 pounds.
Job Types:
Part-time, Full-time Pay:
From $12.50 per hour
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Health insurance Paid time off
Experience:
Customer Service:
1 year (Required)
Work Location:
In person