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RH
Robert Half
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
We are looking for a detail-oriented Customer Service Representative to support operations in Ohio. This contract opportunity with potential for a long-term role is ideal for someone who enjoys balancing order accuracy, customer communication, and day-to-day coordination across shipping and inventory activities. The person in this role will help keep materials moving efficiently, maintain reliable records, and provide responsive support to internal teams and customers.
Responsibilities:
- Monitor inventory activity and keep stock records current to support accurate availability and replenishment decisions.
- Coordinate outgoing and incoming shipments, ensuring orders are processed correctly and delivered according to schedule.
- Enter and update customer orders in the system with a high level of accuracy and attention to detail.
- Track shipment status, investigate delivery issues, and communicate timely updates to customers and internal stakeholders.
- Provide high-quality customer support related to order status, shipment questions, and inventory availability.
- Use Sage 100 and Microsoft Office tools to maintain documentation, prepare reports, and support daily logistics workflows.
- Work closely with warehouse, operations, and customer-facing teams to resolve discrepancies and keep orders moving smoothly.