A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Why do millions depend on JEGS for their high-performance car parts? It s simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior, and restoration nut who wants to take their vehicle to the next level.
Job Summary:
We are actively looking for a committed and detail-oriented Will Call Associate to become a valuable part of our team. This role is crucial in assisting our customers and ensuring a positive experience during product pickups.
You will:
Assist customers with product orders and process them accurately and efficiently at the Will Call counter. Maintain records of customer transactions, ensuring accuracy and confidentiality in handling customer information. Handle cash, credit card, and other payment methods for customer purchases, processing transactions accurately and securely. Collaborate with the Distribution Center and shipping department to prepare customer orders for pick-up, ensuring items are packed securely and ready for collection. Exercise precision and attention to detail in verifying customer orders, product codes, and quantities, minimizing errors and ensuring customer satisfaction. Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering product recommendations when necessary. Assist with customer service issues on part inspections in a timely manner via email. Adhere to company policies and procedures, including safety protocols, and ensure compliance with legal regulations regarding customer transactions. Work collaboratively with colleagues and other departments to maintain a positive work environment and enhance overall customer experience. Help with and maintain the S.A.D. / Pro Shop display sales area to keep clean and fresh product ready to sell.
You have:
High school diploma or equivalent. Previous experience in retail, warehouse, customer service, or a similar role is preferred. Strong communication and interpersonal skills. Excellent organizational skills and ability to multitask. Proficiency in basic computer applications and data entry. Ability to handle cash transactions accurately. Exceptional attention to detail and problem-solving abilities. Enthusiastic attitude and commitment to providing outstanding customer service.
What We Offer:
JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay. Wednesday, Thursday, Friday, 9 am- 6 pm, and Saturday, and Sunday, 9 am-5:30 pm
