Customer Service Representative

Customer Service Representative Job Duties:

The Customer Service Representative is the main point-of-contact for a multi-line switchboard and performs a wide range of administrative and clerical support duties. The position requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Also required is knowledge of the Bank and departmental policies and procedures. Greets visitors, directs them to appropriate areas and provides information Receives and fields incoming customer service calls and screens visitors Makes outbound calls to follow up on questions and concerns Provides an exceptional customer experience on the phone Acts as a liaison between he Bank and the customer Resets on-line banking passwords Block and unblock debit cards, travel exclusions and limits Backup to BSA officer for IRA reporting Go to Post Office and distribute mail to the appropriate departments Backup teller transactions for front line or drive-thru on lunch hours Print and post Harland Check billing statement Order checks and check supplies when needed Other duties as assigned

Characteristics/Requirements:

Ability to keep topics confidential Team player and personable Strong work ethic and easily adapts to change Self-directed motivation Excellent interpersonal skills Superior organizational skills including attention to detail High School Diploma Professional appearance Excellent verbal and communication skills Superior multitasking Self-directed motivation Superior organizational skills and time management skills Strong attention to detail