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OV
OHIO VALLEY BANK
CALL CENTER REPRESENTATIVE I
Career Insights for Call Center Representative
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Scorecard
Based on Ohio data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$36,577 / year median in Ohio
-6% projected decline
Job Description
GENERAL SUMMARY
Responsible for providing high level customer service support to OVB customers via phone, email, and chat. Customer support includes Deposits, Loans, Credit Cards, Debit Cards, and eServices. Cross-sell products and services for both business and consumer.- Customer Service experience (banking) preferred
- Professional Oral/Written communication skills
- Detail oriented and ability to follow instructions
- Sales Clerical skills
- Positive attendance and punctuality habits
- Multi-Platform PC skills Must maintain confidentiality
- Proficient with eServices products to assist customers with technical difficulties and trouble shooting
- Ability to perform effectively and professionally under stress Ability to operate most standard office equipment Ability to be flexible with work schedule (overtime/extended hours when necessary)
- Ability to sit for extended periods of time
- May require occasional travel All other duties, as assigned by management OVB will make any reasonable accommodation to allow the essential functions of the job to be performed.