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kdc/one
Client Services Representative
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Ohio data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$41,856 / year median in Ohio
-14% projected decline
Job Description
Client Services Representative kdc/one - 2.8 Groveport, OH Job Details Full-time 14 hours ago Qualifications Accounting systems Customer communication SAP Productivity software
Strong communication skills
Full Job Description Hiring:
Client Services Representative Kdc/one Groveport Groveport, Ohio, Beauty & Personal Care Manufacturing We're looking for a Client Services Representative who thrives on solving problems, building relationships, and keeping things running smoothly from order to shipment.What You'll Do:
Become a key resource for customer support across shipping, purchasing, production, and accounting. Act as the customer's voice within our site by advocating for their needs and ensuring satisfaction. Lead internal conversations to remove issues and improve service delivery. Own customer relationship, reviewing expectations, resolving issues, and escalating when needed. Balance customer needs with production realities by finding smart, efficient solutions. Manage and reconcile aged inventory, including billing for slow-moving or obsolete items. Handle miscellaneous billing with accuracy and timely documentation. Support internal teams with customer insights and updates. Partner with Quality and Shipping to ensure on-time delivery. Maintain confidentiality of sensitive customer and product data. Be flexible, support off-shifts and step in when needed. What We Need fromYou:
Bachelor's degree in Business Management or related field preferred (or 5+ years of account management experience in lieu of a degree). Minimum of 3 years in customer service or account management.Tech-savvy:
Comfortable with Microsoft Office, SAP, and navigating systems.Strong communication skills