A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Weatherables - 3.4 Groveport, OH Job Details Full-time 19 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Professional development assistance Opportunities for advancement Qualifications Live chat Teamwork Microsoft Excel Microsoft Outlook Word embeddings High school diploma or GED Attention to detail Full Job Description Customer Service Representative (On-Site)
Department:
Retail Customer Service Reports To:
Customer Service Supervisor Company:
Weatherables About Weatherables Weatherables is a leading provider of premium vinyl and aluminum railing and fencing products. We're passionate about transforming outdoor spaces with durable, stylish solutions — and just as committed to delivering an exceptional experience for every customer. Our team takes pride in providing expert guidance, dependable support, and service that shows why Great Experiences Matter! Position Summary As a Customer Service Representative , you'll be the first point of contact for our customers, helping them with product information, order assistance, and issue resolution. You'll work closely with our Customer Service Supervisor and collaborate with other departments to ensure every customer interaction reflects the quality and care Weatherables is known for. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information regarding products, pricing, and project layouts. Assist customers with placing orders, tracking shipments, and processing returns. Resolve customer concerns with empathy and efficiency, escalating complex issues as needed. Collaborate with sales and production teams to ensure a seamless customer experience. Support leadership by identifying service trends and suggesting process improvements. Perform additional duties as assigned by Sales Leadership. Qualifications High school diploma or equivalent required. 1+ years of customer service experience (retail, construction, or home improvement preferred). Excellent written and verbal communication skills. Strong attention to detail and problem-solving abilities. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to multitask and thrive in a fast-paced environment. Positive attitude, team spirit, and a passion for helping people. Must be willing to undergo a background check as part of the hiring process. Preferred Traits Familiarity with fencing, decking, or outdoor building materials. Experience in order management or ERP systems a plus. Why Join Weatherables? Work with a passionate, supportive team that values collaboration and growth. Be part of a company that truly believes Great Experiences Matter — for customers and employees alike. Opportunities for development and career advancement within a growing organization.
Schedule:
Full-time, On-site Location:
Lancaster, OH Job Type:
Full-time Benefits:
401(k) Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance
