Metro Capital Services is looking to hire a Customer Support Agent to support our Kinetic Fiber campaign. This is a customer-facing position, focused on customer communication. In addition to helping individuals better understand available connectivity service options, you will be responsible for account maintenance. As a Customer Support Agent, you will work directly with customers, provide information about Kinetic Fiber services, assist with account-related questions, and help create positive customer experiences through professional face-to-face interactions. We are looking for Customer Support Agents who enjoy working with people, building relationships, and developing valuable communication and customer support skills. Core Functions of the

Customer Support Agent:

Assist customers in learning about available Kinetic Fiber services and connectivity options Provide helpful information regarding service features, internet capabilities, and account resources Collaborate with other Customer Support Agents to maintain a productive work environment Support customers throughout the onboarding and account setup process Maintain accurate customer information and ensure a smooth customer experience Build positive relationships through consistent communication and follow-up account support Address customer questions and concerns in a professional and efficient manner Preferred Skills for a

Customer Support Agent:

Strong communication and interpersonal skills Positive attitude and professional demeanor Prior Customer Support Agent experience is a plus Excellent attention to detail and organizational abilities Ability to build rapport and maintain positive customer relationships Strong problem-solving and critical-thinking skills Able to work in-person, on-site

Pay:

$4,000.00 - $4,800.00 per month

Benefits:

Professional development assistance

Work Location:

In person