A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Hilliard, OH Job Details Full-time Up to $15 an hour 15 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Phone communication High school diploma or GED Typing Productivity software
Full Job Description Now Hiring:
Inbound Customer Care Agents! Onsite in
Hilliard, OH Training Starts:
TBD What You'll Do As an Inbound Customer Care Agent , you'll be the friendly voice that helps health care providers — from hospitals to dental offices — with their payment and account questions. Every day, you'll: Answer inbound calls with professionalism and positivity Assist with payment inquiries, transaction details, and updates Help users with website support (like password resets and navigation) Ensure all customer information is accurate Keep things friendly, helpful, and efficient — even on the 60-70 calls you'll rock through daily! What You Bring We're looking for someone who's: At least 18 with a HS diploma or GED Tech-savvy and comfortable using Microsoft Office Able to type 25+ words per minute A great communicator — both on the phone and in writing Patient, empathetic, and upbeat (we love great attitudes!) Reliable, organized, and ready to grow with us (Knowledge of HIPAA is a plus, but not required — we'll train you!)
The Details Training Schedule:
Monday-Friday | 9:00 a.m. - 5:30 p.m.
EST Regular Work Schedule:
Monday-Friday | Operating hours are 8:00 a.m. - 7:00 p.m. EST (No weekends!) 8-hour shifts scheduled within these hours
Schedule Flexibility Required:
Candidates must have the flexibility to work any assigned 8-hour shift during our operating hours, including evening shifts ending as late as 7:00 p.m. EST. No weekend availability is required Perks & Benefits Paid training (get paid to learn!) Paid time off to rest and recharge Medical, dental & vision coverage 401(k) plan Opportunities for growth and advancement Earn up to $15/hour If you're ready to join a supportive team where your voice matters and your work makes a difference — apply today and grow your career with ContactUs Communications!
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. #indsj1
