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Interior Supply Inc.
Dispatcher/Customer Service
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Dispatcher/Customer Service Interior Supply Inc. - 3.4 Independence, OH Job Details Full-time $55,000 - $70,000 a year 22 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Computer operation Customer communication Operating systems Attention to detail Organizational skills Delegation Full Job Description We're hiring a Dispatcher for our Cleveland, OH location! We're a Building Material Distributor with 21 branches across Ohio, Indiana, Pennsylvania, Kentucky, Michigan and West Virginia. We specialize in commercial projects but also serve specialty and residential jobs. We offer full benefits, including Medical, Dental, Vision, and more after 90 days. We foster a supportive, family-like environment and encourage personal and professional growth for all our employees. Responsibilities Responsible for coordinating all aspects of deliveries by evaluating job site conditions to determine best fit vehicle and crew to perform delivery. Manages and tracks deliveries through computer internet based dispatching system. Relay messages and information to and from personnel and customers. Confer with customers in order to address delivery questions, problems and special requests. Generates paperwork and prepares orders for either pick up or delivery scheduling inbound and outbound freight accordingly. Assist in answering the phones and taking orders as they come in. Responsible for counter sales assisting in product sales for contractors and home owners determining customer requirements in order to recommend specific products and solutions. Responsible for delegating work duties to trucking personnel. Performs administrative office duties as assigned. Qualifications High level of experience and knowledge in internet based computer operating systems. Strong communication and organizational skills Associates' or four year degree preferred Minimum two years in similar position preferred Wholesale distribution experienced preferred Problem-solving and analytical ability Accuracy and attention to detail Technical expertise and knowledge of company products Ability to multi-task and manage time effectively by adapting quickly to changing priorities Please submit your resume if Interior Supply Inc. sounds like the company you've always dreamed of working for. We're waiting for someone just like you!