SERVPRO of Mechanicsburg is hiring a Customer Service Representative. We are seeking a professional, organized, and customer-focused Customer Service Representative (CSR) to join our team. The CSR serves as the first point of contact for customers and plays a critical role in delivering exceptional service during emergency situations involving fire, water, mold, storm, and other property damage losses. The ideal candidate is compassionate, detail-oriented, able to multitask in a fast-paced environment, and committed to providing outstanding customer support while coordinating with technicians, management, insurance professionals, and homeowners.

Benefits:

Receive incoming Competitive compensation Paid Training Career progression Personal and professional development Key Responsibilities Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications Maintain accurate job documentation and customer records Monitor job progress and assist with workflow coordinationAssist with the intake of insurance claim information and documentation Perform data entry and maintain files within company software systems Provide regular updates to customers regarding project status Assist with invoicing, collections, and customer follow-up Ensure a high level of customer satisfaction throughout the project lifecycle Position Requirements High school diploma/GED (preferred) At least 2 years of customer service and/or office-related experience Ability to multitask and to remain detail orientated Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies:

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.

Pay:

$18.00 - $20.00 per hour

Work Location:

In person