CUSTOMER SERVICE REPRESENTATIVE

Below is a summary of the position descriptions and qualifications. The job description may change on a temporary or regular basis according to the needs of the location or department without it being specifically included in the job description. Pre-employment drug screen and background check are required for this position.

Requirements :

The Customer Service Representative must have at a minimum the following attributes: Must have excellent customer service skills Have great personable and attentive skills The ability to multitask, prioritize, and manage time effectively The ability to see the bigger picture and strategically plan how individual pieces fit together. Focus on the overarching goal and how each action contributes to it. Have the ability to stay organized with schedules, maintain client databases, process orders, and many other duties Strong communication skills Familiar with the software used to connect with customers and good active listening skills Customer orientation and ability to adapt/respond to different types of characters Must know the products offered in the company and have a good understanding of what each of the products are used for

Responsibilities :

The Customer Service Representative will be responsible for fulfilling the following tasks when required: Listen to customers' concerns, issues, and questions via phone and emails Resolve customers' concerns and answer customers' questions to the best of your ability Maintain a positive attitude and calmly respond to customers' complaints Process and manage customer orders, ensuring accuracy and timely fulfillment New Customer Setup Quoting process; review pricing and prepare quotes for customers Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise Recommend possible products to meet the customers' needs Work cross functionally with other departments to resolve customer issues and questions Prepare product and customer reports by gathering data collected during customer interactions Perform other tasks and assignments as needed and specified by

Management Job Types :

Full-time Salary :

Salary Benefits :

401k-

Retirment Plan Dental Insurance Health Insurance Health Savings Account Life Insurance Paid Time Off Vision Insurance Schedule :

8-

Hour Shift Education :

High School Diploma or Equivalent (Required) College Degree in Business Administration, Communications, or Related Fields (Preferred)

Experience :

Customer Service Representative Experience (2 Years)

Work Location :

In-Person Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Manufacturing Customer Service:

2 years (Required) Ability to

Commute:

Leetonia, OH 44431 (Required)

Work Location:

In person