Client Access Specialist Pay:

$13.50

• $16.

45 per hour

Job Type:

Full-time Schedule:

Monday

• Thursday, 11:30 a.m.
• 8:00 p.m Friday 8:30a.m.
• 5p.

m.

Location:

Riveon Mental Health and Recovery (Includes off-site locations; travel between sites as needed) Position Summary The Client Access Specialist serves as the primary administrative point of contact across agency locations. This role provides client-centered support, including greeting visitors, managing multi-line phone systems, updating Electronic Medical Records (EMR), scheduling appointments, and verifying insurance eligibility.

Key Responsibilities Front Desk & Client Relations:

Greet and check in clients, manage waiting areas, handle release of information (ROI) requests, and direct visitors.

Scheduling & Communication:

Schedule clinical appointments, send appointment reminders, answer and route calls, and arrange interpreter services or transportation as needed.

EMR & Records Management:

Maintain accurate client demographics, payer details, clinician assignments, and office files within the EMR system.

Financial & Eligibility Verification:

Determine program eligibility and sliding fee scale status, verify third-party insurance coverage, obtain precertifications, and collect copays/payments.

Administrative Operations:

Provide clerical support (scanning, faxing, filing), initiate supply purchase orders, and cover alternate locations or peer training as directed.

Qualifications Education:

High school diploma or equivalent.

Experience:

Minimum 1 year of health care receptionist/switchboard experience OR 3 years of general clerical/receptionist experience.

Technical Skills:

Minimum typing speed of 35 WPM; proficiency with Windows, Microsoft Word, and Excel. EMR experience is a plus.

Capabilities:

Strong customer service, phone etiquette, and conflict resolution skills; ability to multitask in a fast-paced environment.

Languages:

English proficiency required; bilingual (English/Spanish) is a plus (stipend offered).

Total Rewards & Benefits Time Off:

Up to 30 days PTO + 9 paid holidays annually, plus paid parental, jury duty, and bereavement leave.

Healthcare & Insurance:

PPO/HDHP

health plans with HSA match, flexible dental/vision, company-paid EAP, pet insurance, and voluntary life/AD&D/accident coverage.

Financial & Education:

403(b) with company match, financial advisor access, annual tuition reimbursement, license/certification fee coverage, and team referral bonuses.

Perks:

Casual dress code, on-site pharmacy, shift differentials, and bilingual stipends.

Pay:

$13.50

• $16.

45 per hour

Benefits:

Dental insurance Health insurance Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

healthcare reception: 1 year (Preferred)

Language:

Spanish (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person