Company Description The Place is a locally focused business serving the Medina, OH community for over 57 years. Team members are encouraged to collaborate, take ownership of their work, and support one another in delivering high-quality service. The work environment is professional yet a family atmosphere, providing opportunities to learn about service operations and customer care. The Place aims to create a positive, respectful workplace where individuals can grow their skills and contribute to customer satisfaction. Their Mission is to be "The Place clients love to refer and team members love to work." Role Description The Service Writer is a full-time, on-site role based in Medina, OH, responsible for serving as the primary point of contact between customers and the service team. The Service Writer will greet customers in person and on the phone, listen to their service needs, document concerns, and create accurate service orders in the system. This role includes explaining recommended services, providing clear r estimates, updating customers on repair status, and coordinating with technicians to ensure timely completion of work. The position requires consistent attention to detail, a professional demeanor, and the ability to manage multiple tasks in a fast-paced environment. Past team members have found the position challenging, interesting, interactive, and satisfying! Qualifications Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction. Clear and professional Communication skills, both verbal and written. Professional Phone Etiquette and ability to handle inbound and outbound calls efficiently. Basic to intermediate Computer Literacy, including use of service management or POS systems. Ability to prioritize tasks, stay organized, and manage time effectively in a busy service environment. Understanding and interest of mechanical things and processes will make learning this job easier Fit our core values of professionalism, caring, diligence, temperance, integrity, and good mood. Training Training includes riding along with a technician to see how repairs are done and how all the parts work together, computer training videos, in class instruction, manufacturer courses, in shop observation, some homework, and one-on-one training with other team members Compensation Hourly full-time position pays $50,000 to $55,000 per year. Benefits include company contributing 60% of health care premiums, worker's comp coverage, simple IRA matching with immediate vesting of funds, safe, convenient location and parking, paid time off, holiday pay, and more. Qualified and highly interested applicants may call to make an appointment to app The Place is enrolled in Worker's Comp SUPR program and team members are drug and nicotine free

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) Employee discount Health insurance Health savings account Paid time off Professional development assistance Tuition reimbursement

Work Location:

In person