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11th Hour Staffing, Inc

ACS Administrator

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

Immediate opening for an ACS Administrator role in the Miamisburg, OH area! Who We Are 11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer service, and our community. We are positioned to be your one-stop staffing resource for all your hiring & employment needs from entry-level to executive, spanning across all industries. Position Overview Our client is seeking an ACS Administrator for a varied role combining customer service, administrative support, ERP system work, and hands-on demo building. This is not a desk-only administrative position. The ideal candidate enjoys working with people and computers but is also comfortable working with their hands, assembling products, and learning how things work. Responsibilities Provide customer service and respond to customer questions and requests. Enter and maintain customer and order information in the ERP system. Process and track orders and customer requests. Assist with scheduling and preparing product demonstrations. Build, assemble, modify, and maintain demonstration units. Follow instructions and specifications to ensure demos are built correctly. Perform basic troubleshooting and problem-solving. Use basic hand tools and equipment safely. Maintain accurate records and an organized work area. Assist with other administrative and hands-on tasks as needed. Qualifications Previous customer service, administrative, order processing, or similar experience required. ERP system experience. Strong computer and communication skills. Excellent attention to detail and organization. Strong problem-solving skills. Comfortable using basic hand tools and performing hands-on assembly. Ability to learn new processes and systems. Dependable, team-oriented, and willing to take on a variety of tasks. Candidates with experience in manufacturing, assembly, production, technical support, customer service, or ERP/order entry are encouraged to apply.
Schedule:
Monday - Friday 8:00AM-5:00
PM Pay:
$18.00/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 11th Hour Staffing, Inc. is an equal opportunity employer and prohibits discrimination against employees or applicants on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law protected by federal, state or local law. 11th Hour Staffing, Inc. will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship to 11th Hour Staffing, Inc. Contact Human Resources with any questions or requests for accommodation.

Benefits

  • Dental Insurance