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River Valley Credit Union
Electronic Services Representative
Career Insights for Customer Service Representative (General)
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Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
River Valley Credit Union is looking for a detail-oriented and service-driven person to join our team! In this role, you'll play a key part in supporting our members' card services, ensuring smooth operations, accurate processing, and exceptional member experiences. What You'll Do Assist members with questions regarding billing, regulations, and credit card usage. Provide expert support for disputes, complaints, and error resolutions. Process credit card applications, assign new card numbers, and manage account setup and disclosures. Maintain member accounts, including adjustments, balance transfers, payments, and closures. Review daily and monthly reports, research discrepancies, and ensure data accuracy. Handle lost/stolen card reports, issue replacements, and assist with merchant service inquiries. Monitor fraud alerts (Falcon, CAM) and manage fraud/dispute and travel cases. Support contactless and digital payment services (Apple Pay, etc.). Process ATM/debit card applications, maintenance requests, and daily card processor reports. Support members using Online Banking, Bill Pay, and A2A (Account-to-Account) services. Maintain member data accuracy and manage updates, including digital wallet activation. Coordinate daily reporting, ATM inventory, and card processor communications. Report necessary cases to CUNA and manage new card orders for member information changes. River Valley Credit Union is an equal opportunity employer, and we welcome qualified applicants who wish to join our team.