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JDM Structures

Customer Care Specialist

Entry-Level JobVerifiedNo experience needed

Pay: $35,000–$65,000/yr

Posted: 5 weeks ago

Location: Millersburg, OH (Onsite)

Last Updated: 5 days ago

Hours: Full-Time

Expires: 10/9/2026

Career Insights for Customer Service Representative (General)

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Based on Ohio data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

ROLE AND RESPONSIBILITIES

Key Responsibilities:

Order Processing Uphold company policies and core values in all marketing efforts Monitor Customer Care email account for orders, questions, responses. Support JDM sales centers and dealers. Serve as liaison between sales centers and custom quoting. Process customer payments and facilitate financing or rent-to-own. Contact local utilities companies (i.e., OUPS) prior to installation when needed. Post invoices. Enter purchase orders for furniture, playsets, shelters, etc. based on sales orders. Customer Communication Contact customers with confirmed delivery dates for factory-built sheds within two business days of order receipt. Work with customers regarding site preparation for their shed and obtain photos of site. Confirm timeframe and directions with customers one day prior to delivery. Follow up with customer questions and concerns. Escalate as needed. Delivery Management Establish delivery dates and update schedules for factory-built sheds. Obtain install dates from Logistics for projects involving crews. Maintain delivery calendars to keep up-to-date and reflect order status. Secure outside transportation or escorts as needed. Prepare paperwork for drivers three business days prior to delivery. Obtain permits for delivery routes as needed. Respond to customers, answer questions or process order changes. File copies of orders. Production Release work orders for sheds. Complete work orders, ensuring inventory is reduced or added as expected.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

This position is open to entry-level candidates; knowledge of the shed-building industry is a plus.

PREFERRED SKILLS

Aptitude for learning systems, including Microsoft Office tools (Outlook, Excel, Word, Teams, OneDrive), ERP system (Business Central) and inventory portals. Skill with written and verbal internal and external communication. Ability to manage multiple projects and interruptions. Attention to detail and follow-through.

ADDITIONAL NOTES

Candidates with experience in customer service at similar companies may be strong fits for this role.

Job Type:

Full-time Pay:

$35,000.00 - $65,000.00 per year

Benefits:

401(k) Paid time off

Work Location:

In person