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DM
Denco Marketing
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Customer Service Representative Denco Marketing - 5.0 Millersburg, OH Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Managing customer accounts Customer support Technical troubleshooting support Phone call management Order processing Full Job Description Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to clients and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your communication skills while making a meaningful impact on our customers' experience. Duties Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring clear and effective communication. Assist customers via phone, email, and in person by addressing inquiries, resolving issues, and providing product or service information. Manage front desk responsibilities by greeting visitors, answering questions, and directing clients or vendors appropriately. Demonstrate excellent phone etiquette and organizational skills to ensure smooth daily operations and high customer satisfaction. Experience Previous clerical or administrative experience in an office environment is highly preferred. Experience using multi-line phone systems and handling customer support or front desk duties is advantageous. Demonstrated organizational skills with the ability to manage time effectively while multitasking in fast-paced settings. Join us as a Customer Service Representative where your enthusiasm meets your expertise! Help us deliver outstanding service while building your career in a supportive environment that values your skills and dedication.