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Blevins Inc

Customer Service Representative

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

Blevins, Inc., a financially strong, privately owned wholesaler of building supplies, is seeking an experienced candidate who possesses a positive attitude to fill a Customer Service Representative position in our •branch. Familiarity with home improvement products and HVAC experience are both a plus. The ideal candidate should be skilled in maintaining excellent customer interfaces and delivering a positive customer experience. Blevins, Inc. is a private and family-owned company. We are headquartered in Nashville, TN and currently operate 14 branches located nationwide. We have provided manufactured housing, storage, mobile office and related building industries with home essentials, construction products and coordinated installation services for over 50 years. Blevins is more than a wholesale distributor; we are a family with employees whose years of service span over decades. We are proud of what we do each day and enjoy doing it together. We are an organization that puts the well-being and growth of our employees at the top of our priority list. We support continuous improvement and diversity in both our people and their ideas. Teamwork is the core of each employees' success where every single person fills an important role.
Our Purpose:
Connecting People with Products that Enhance Homes. Pleasant working conditions, with bonus potential and other benefits. Monday - Friday, 8:00 am - 5:00 pm Primary responsibilities include: Utilizing provided reports to enhance inside sales Maintaining an established customer base through weekly calls and emails Handling order entry and quote preparation Working hand in hand with Outside Sales force
Our Employees Enjoy:
A Competitive Hourly Rate Benefits Package:
Medical/Dental/Vision, 401(k) Plan Paid Holidays, Vacation, and Paid Sick Days Opportunities for Training Annual Bonus Potential after one year of employment Annual Potential 401k Profit Sharing Benefits after one year of employment Requirements Familiarity with home improvement products is a plus. HVAC experience a plus High School or equivalent education Strong work ethic and a positive attitude Basic PC skills required, including proficiency in MS Office and internet applications Great organizational skills required Professional phone etiquette skills a must Data Entry skills required Ability to consistently maintain orderly paperwork EOE M/F/V/D