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JT
Jeffrey's Towing Inc
Dispatcher and Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Ohio data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,969 / year median in Ohio
-9% projected decline
Job Description
Dispatcher and Customer Service Representative Jeffrey's Towing Inc Norton, OH Job Details Full-time $16 - $18 an hour 1 day ago Benefits Paid time off Qualifications Microsoft Excel Microsoft Outlook Attention to detail Maintenance task scheduling Multi-line phone systems Full Job Description Job Summary We are seeking an energetic and detail-oriented Dispatcher. In this pivotal role, you will coordinate transportation operations, manage dispatching, and deliver exceptional customer service. Your proactive communication skills and organizational expertise will ensure smooth road transportation activities, efficient scheduling, and satisfied clients. Duties Coordinate and dispatch freight shipments using vehicle dispatch software Towbook Manage multi-line phone systems to handle customer inquiries, and internal communication with carriers and drivers. Enter data accurately into logistics databases Communicate effectively with drivers, carriers, clients, and internal teams via phone calls and written correspondence to relay instructions, resolve issues, and provide updates. Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with experience using transportation management systems like Oracle Transportation Management. Familiarity with vehicle dispatch software and transportation management systems for efficient dispatching.