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CFS

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Ohio data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,969 / year median in Ohio

-9% projected decline

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Job Description

Customer Service Representative Overview- The Customer Service Representative provides fast, friendly support to customers through phone, email, and chat. This role resolves inquiries, processes requests, and ensures positive, efficient customer experience. Salary- 41,000-45,000 Why This Opportunity Stands Out for Customer Service Representative Supportive team environment with room to grow Direct impact on customer satisfaction and brand reputation Clear processes, helpful tools, and ongoing training A role where strong communication and empathy truly shine Key Responsibilities for Customer Service Representative Respond to customer questions with clarity and professionalism Troubleshoot issues and provide effective solutions Process orders, returns, and account updates Document interactions in the CRM system Escalate complex issues when needed Contribute to service quality and response-time goals Qualifications for Customer Service Representative High school diploma or equivalent 1-3 years of customer service experience preferred Strong communication and problem‑solving skills Comfortable using CRM tools and basic computer applications Ability to stay calm, organized, and customer‑focused #INAUG2026