Description We are looking for a Customer Service Representative to join a service-focused team in Strongsville, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who communicates with confidence, stays organized in a fast-paced environment, and can quickly become a dependable resource for customers and internal teams. The person in this role will support daily customer interactions, maintain accurate records, and help ensure orders and service requests are handled efficiently from start to finish. Responsibilities Respond to incoming customer calls and inquiries with professionalism, providing timely support and clear follow-up. Enter and update customer, order, and service information accurately within company systems, including SAP and Microsoft Office tools. Assist customers with requests related to products, order status, and general service needs while delivering a positive experience. Prepare and maintain detailed documentation, reports, and records to support daily operations and service tracking. Coordinate with internal departments to resolve customer issues, clarify information, and keep requests moving forward. Manage multiple tasks throughout the day while maintaining attention to detail and meeting service expectations. Support process-related updates and workflow changes as needed, adapting quickly to new procedures and system requirements. Requirements - At least 2 years of customer service experience in a business environment that values attention to detail. Experience handling inbound calls and assisting customers with a high level of courtesy. Working knowledge of SAP and proficiency with Microsoft Office applications. Strong data entry skills with a high degree of accuracy and attention to detail. Effective verbal and written communication skills, with the ability to interact well across teams. Ability to learn quickly, stay organized, and contribute with minimal ramp-up time. Willingness to complete required pre-employment background screening and drug testing. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) and Privacy Notice (~~~) .