Summary:

We are seeking a motivated and service-minded Customer Experience Representative to join our energetic and collaborative Sales Team. In this role, you'll be a critical voice for our customers, ensuring every interaction reflects our commitment to responsiveness, accuracy, and exceptional service. The right candidate will bring a passion for problem-solving, strong communication skills, and a desire to deliver strong customer experience.

Responsibilities:

• Provide friendly, solution-oriented support in a fast-paced, team-focused environment
• Process customer quotes, orders, and modifications in line with established procedures
• Proactively address customer inquiries and work to resolve issues with empathy and efficiency
• Manage a high volume of incoming emails and calls, ensuring clear, prompt, and courteous communication
• Recognize opportunities to promote additional products or services that add value to our customers
• Stay informed on product updates and service offerings
• Clearly communicate product and service features to help customers make informed decisions
• Identify trends in customer feedback and share insights to support continuous improvement

Qualifications:

• Exceptional attention to detail and organizational skills
• A genuine enthusiasm for helping customers succeed
• Demonstrates a strong sense of ownership and a collaborative mindset, consistently following through on responsibilities with reliability and punctuality.
• Previous experience in customer service or sales (a plus, but not required)
• Comfortable navigating multiple systems and digital tools
• Proficiency in Microsoft Office and communication tools (email, CRM platforms, etc.

)

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Data entry: 3 years (Required) Customer service: 3 years (Required) CRM software: 3 years (Required)

Work Location:

In person