A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Join an Employee-Owned Company Where Your Work Makes a Difference! At LamTech, you're more than an employee you become an Employee Owner. As a 100% Employee Stock Ownership Plan (ESOP) company, every team member has a direct stake in our success. When LamTech grows, you benefit. We're looking for a motivated, detail-oriented Customer Service Representative who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. If you have excellent communication skills, enjoy problem-solving, and take pride in providing exceptional service, we'd love to hear from you. Why Join LamTech? Employee-Owned Company (ESOP) $1,500 Sign-On Bonus $1,500 Employee Referral Bonus Profit Sharing Medical, Dental & Vision Insurance (Benefits begin after 30 days) 401(k) Retirement Plan Supportive Team Environment What You'll Do As the primary point of contact for our customers, you'll play an essential role in ensuring orders are processed accurately and customers receive outstanding service.
Responsibilities include:
Serve as the primary customer contact via phone and email. Enter and manage customer orders within our ERP/MRP system. Coordinate with Sales, Production, Purchasing, Quality, Scheduling, and Shipping to ensure customer expectations are met. Monitor inventory and communicate potential shortages or delays. Manage customer inquiries, complaints, and order changes through resolution. Maintain customer records, pricing, and order documentation. Assist with quotes, sample requests, and new product inquiries. Track open orders and support on-time delivery performance. Build strong relationships with both internal teams and external customers. Crosstrain in other office functions to provide team support. Why You'll Love Working Here At LamTech, every Employee Owner contributes to our success. We believe in teamwork, continuous improvement, accountability, and providing outstanding service to our customers. You'll work alongside people who care about quality, support one another, and take pride in what they do. If you're looking for a rewarding career with a company that invests in its people and shares in its success, apply today and become part of the LamTech team!
Requirements:
What We're Looking For High school diploma or equivalent. Strong customer service and communication skills. Excellent organizational and time management abilities. Accurate data entry skills with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office, especially Excel. Experience with ERP/MRP systems. Professional, dependable, and committed to delivering exceptional customer service.
