Customer Service Representative Peachy Communications LLC Toledo, OH Job Details Full-time $16 - $18 an hour 11 hours ago Qualifications Live chat Customer relationship building Email customer support Texting/chatbox tools Phone communication In-person customer service Post-sales issue resolution High school diploma or GED Managing clients in a customer support role Collaboration with product development teams Task prioritization Client services Customer engagement Customer support Process improvement planning Communication skills Email support Entry level Client interaction via phone calls

Full Job Description Company Overview:

At Peachy Communications, we believe bold ideas and smart strategy spark real growth. Based in Toledo, Ohio, our team turns fresh thinking into lasting impact helping brands connect, engage, and thrive. Whether you're launching something new or leveling up your presence, let's build your next chapter together. The ideal candidate will be an excellent communicator with a passion for helping others and a problem solving mindset.

Key Responsibilities:

Respond to customer inquiries via phone, email, live chat, or in person in a professional and timely manner. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Identify and assess customers' needs to achieve satisfaction and build trust. Develop improvement strategies, and deliver clear, actionable recommendations. Stay up to date with product knowledge, system updates, and company policies. Partner with designers, developers, and content teams to ensure cohesive execution.

Qualifications:

High school diploma or equivalent (GED). Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Excellent verbal and written communication skills. Ability to multi-task, prioritize, and manage time effectively.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour Ability to

Commute:

Toledo, OH 43604 (Required)

Work Location:

In person